Privacy Policy
Your privacy matters to us
AIRFLIX respects your right to privacy. We are committed to being transparent about our use of your information and the choices available to you. This policy applies to your access or use of all websites, applications, and services where this policy is posted or referenced. This policy tells you what information we may collect, how we collect it, and what we might do with it.
By accessing and using our services you agree to our use of your information as described in this policy. If you have any questions, please contact us at support@airflix.com.
Updates to this policy: This privacy policy may be updated from time to time to reflect changes in law or best practice, or changes in our business practices. The date of the most recent revision will appear at the top of this page.
1. What Information We Collect
Information You Provide
We collect information from you when you register to use our services, subscribe, or contact customer support. This may include:
- Account Information: Your name, email address, and password (encrypted)
- Payment Information: Payment card details processed securely by our third-party payment providers. We do not store your full credit card numbers.
- Communications: Any information you provide when contacting customer support
Information Collected Automatically
When you use the AIRFLIX service, we collect technical information about your use and browsing of our website and apps:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Videos you watch, viewing duration, and playback progress
- Cookies: We use cookies and similar technologies as described in our Cookie Policy
2. How We Use Your Information
We use your information to:
- Provide and maintain our streaming service
- Process your subscription and payments
- Personalize your experience with content recommendations based on viewing history
- Send important service updates and notifications
- Respond to customer service requests
- Analyze usage to improve our services
- Prevent fraud and enforce our terms of service
3. We Do Not Sell or Share Your Personal Data
Your privacy is important to us. We do not sell, trade, or share your personal information with third parties for their marketing purposes.
We only share data when:
- Required by law: To comply with legal obligations or respond to lawful requests
- Service providers: With trusted third parties who help operate our platform (payment processors, hosting providers) under strict confidentiality agreements
- Business transfers: In connection with a merger, acquisition, or sale of assets
4. Analytics
We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect information about your visit, including pages viewed, time spent, and how you arrived at our site. This information is aggregated and anonymous - it does not identify individual visitors.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Secure password hashing
- Regular security audits
- Access controls limiting who can view your data
While we take reasonable steps to protect your information, no method of transmission over the Internet is 100% secure.
6. Data Retention
We keep your information for as long as you use our services and for a reasonable period afterward for administrative and legal purposes. After the relevant period, your personal information will be securely deleted. We may keep an anonymized form of your data for analytics purposes.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your account and personal data
- Opt-out: Unsubscribe from marketing emails at any time
- Cookie preferences: Manage your cookie settings through your browser
To exercise these rights, please contact us at support@airflix.com.
8. Children
AIRFLIX does not direct its services to children under the age of eighteen (18) and does not knowingly collect information from such children. We require all users to be at least eighteen (18) years old. If we obtain actual knowledge that a user is under eighteen (18), we will promptly delete all information associated with such account.
9. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential functions: Keeping you signed in and securing our services
- Functionality: Remembering your preferences and playback progress
- Analytics: Understanding how our services are used via Google Analytics
For more details, please see our Cookie Policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@airflix.com
Last updated: December 9, 2025